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Here is how we are adapting our business to take care of our team and our customers.


  • We have trained all team members in accordance with the latest government guidelines for safe working.

  • Giving them everything they need to work safely, including training on social distancing and hand hygiene

  • Providing PPE where needed

  • Carrying out an up to date risk assessment for all operations including deliveries to protect both our team and suppliers


How can you help?


  • Respecting our team and any requests they have, to keep everyone safe.

  • Follow government social distancing measures so everyone can enjoy their time with us.

  • Please maintain your own personal hand hygiene and use the sanitisers and facilities made available to protect everyone.

  • If you are showing any symptoms we respectfully request you stay at home. We will be more than happy to prepare a takeaway for someone to collect for you.

  • Please wear a face covering if you are entering the business for takeaway refreshments

  • Please register your details for contract tracing using the QR code provided in our business

  • Please use the public toilet facilities in the local car park. We are sorry but our toilets are not available for customer use.

What we are doing to help…


  • Marking social distancing guidance to help customers and our team follow them

  • Taking orders to the table to enable you to stay in your own safe space

  • Laying out tables to ensure safe spacing

  • Managing and monitoring queues to make them as smooth and easy as possible

  • Meticulously cleaning our premises and following social distancing measures

  • Asking customers to use contactless payment methods where possible or please try to provide correct change.

  • Delivering food & drink to your table in the safest way possible

  • Using display menus on our blackboard, so there is no need to handle menus

  • We will be removing all sauces, salt & pepper & sugars from our tables and will provide individual condiments in disposable pots or each will be sanitised between use

  • Having hand sanitisers available for your use

  • Regularly sanitising door handles and surfaces

  • Our team members will maintain social distancing where possible


Recording customer details: how we use your information

To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.

By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.

As a customer/visitor of The Paddle Café you will be asked to provide some basic information and contact details. The following information will be collected:

  • the names of all customers or visitors, or if it is a group of people, the name of one member of the group

  • a contact phone number for each customer or visitor, or for the lead member of a group of people

  • date of visit and arrival time and departure time

The venue/establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.

The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.

NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.

For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).

Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.

However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.

Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.

By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).

You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.

You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is

We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on [] This privacy notice was last updated on 16 May 2021.

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